Inspect Jewelry Before Opening!
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. We have to assume that breakage occurred after delivery if jewelry in not sealed in the original packaging.

Lost Shipment/Non-Delivery
We guarantee the final delivery of your order and insure all shipments. If your package isn't delivered withing fourteen days of shipment, we'll either refund or resend it according to the customer's preference. Insurance does not cover a delivery that's been confirmed by the USPS tracking number.

Undeliverable Orders
Please check the shipping address when confirming your order. Our shipping labels automatically print the address exactly as you've entered it. Sometimes our postage system will flag obvious problems, but you are ultimately responsible for providing an accurate address that conforms to USPS standards. If your package is undeliverable because of an error or omission, you'll be charged for shipping it a second time. Returned orders that qualified for free shipping but are cancelled will have the original shipping charge deducted from the refund due.

Hand Carved & Natural Materials
Natural materials like amber, bone, horn, stone, shell and wood will include minor variations in colors and pattern. We guarantee all jewelry will be made from the correct materials as advertised, but it cannot be expected to exactly match the photographs on our website. Hand carved and natural materials will never yield two pieces of jewelry that are exactly the same. Minor variances in the shape and sizing (+/-0.5mm) are considered normal for hand carved body jewelry. We do our best to match two pieces that are most alike when you purchase a pair of plugs, tunnels or earrings. Organic body jewelry should not be used for initial piercing jewelry or freshly stretched piercings.