Ordered the high polish finish but that is not what I received. I have now emailed the company twice and have not heard from them. (I also reached out to them by facebook messenger hoping to resolve the issue, but did not receive a response. ) I have ordered from them in the past and never had an issue with my order before.
I purchased the dark brown, light brown, and pink versions. Loved the browns but the pink color had a darkened area on one side of the top, making the color inconsistent. I have many Neometal pieces and am thrilled with them all except this item. I highly recommend all of Neometal’s jewelry and as such was surprised at the quality of this one item.
I absolutely love how cute and dainty this is but I purchased it on a whim and wasn’t able to buy a post for it. Ordered a post weeks after, but again, got the wrong length for the post! Emailed for a change in order but never got a reply and was notified that item was to be shipped. UGH SO FRUSTRATED because I cannot wait to wear it. Nevertheless, I love it.
Yes I'm aware that I ordered the smallest size available. Who sells a piece of jewelry that is smaller than the hole? It makes no sense.
Was smaller than the hole in my nose. Company refused to exchange it for bigger size.
Return & Exchange Policy
Click here to create a return or exchange ticket.
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. Broken or missing jewelry must be reported within seven days of delivery. Items can be exchanged or returned for refund within thirty days of delivery confirmation, but only if the original heat-sealed bags remain unopened. We do not allow returns for custom anodized titanium jewelry or specially marked clearance items. Original shipping charges will not be reimbursed, but replacements for any defective or broken merchandise are always shipped free. Refunds are issued to the original payment account and usually takes a few days for the credit to post.
Domestic Shipping Charges
Subtotal is the price after discounts are applied. All shipping options include tracking.
|Order Subtotal||USPS First Class||USPS Priority Mail|
|up to $24.99||$2.99||$7.98|
|$25.00 to $59.99||FREE||$4.99|
Domestic Transit Time
Estimates are based on orders placed before noon CST. Business days exclude Saturdays, Sundays and other holidays. Orders addressed to rural destinations or remote regions of the United States (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands) should expect longer transit times.
|Delivery Service||Transit Estimate|
|USPS First Class||2-5 business days|
|USPS Priority||1-3 business days|
Our shopping cart has a shipping calculator that will provide an exact quote for your destination. The buyer ("importer") is responsible for any fees/taxes/duty that may accrue when a shipment clears customs.
Tracking Your Order
When your order is packaged and shipping label printed, you’ll be sent an automated email that contains a tracking number. You can track your package online at USPS.
Please check the shipping address when confirming your order. Our shipping labels automatically print the address exactly as you've entered it. Sometimes our postage system will flag obvious problems, but you are ultimately responsible for providing an accurate address that conforms to USPS standards. If your package is undeliverable because of an error or omission, you'll be charged for shipping it a second time. Returned orders that qualified for free shipping but are cancelled will have the original shipping charge deducted from the refund due.