Inspect Jewelry Before Opening!
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. We have to assume that breakage occurred after delivery if jewelry in not sealed in the original packaging.

Product Returns/Exchanges
Items can be exchanged or returned for a full store credit or refund within thirty days of delivery confirmation, but only if the original heat-sealed bags remain unopened. We do not allow returns for custom anodized titanium jewelry. Original shipping charges will not be reimbursed, but replacements for any defective or broken merchandise are always shipped free. Do not mail your return your jewelry in a regular envelope without any padding. Unprotected jewelry is frequently damaged by sorting machines and sometimes completely squeezed out of the envelope. Returns that we receive in regular envelopes will be rejected and returned to sender.

Lost Shipment/Non-Delivery
We guarantee the final delivery of your order and insure all shipments. If your package isn't delivered withing ten days of shipment, we'll either refund or resend it according to the customer's preference. Insurance does not cover a delivery that's been confirmed by the USPS tracking number.

Undeliverable Orders
Please check the shipping address when confirming your order. Our shipping labels automatically print the address exactly as you've entered it. Sometimes our postage system will flag obvious problems, but you are ultimately responsible for providing an accurate address that conforms to USPS standards. If your package is undeliverable because of an error or omission, you'll be charged for shipping it a second time. Returned orders that qualified for free shipping but are cancelled will have the original shipping charge deducted from the refund due.

International Orders
The buyer ("importer") is responsible for any fees/taxes/duty that may accrue when a shipment clears customs.

Natural Materials/Hand Carved Jewelry
Natural materials like amber, bone, horn, stone, shell and wood will include minor variations in colors and pattern. We guarantee all jewelry will be made from the correct materials as advertised, but it cannot be expected to exactly match the photographs on our website. Hand carved and natural materials will never yield two pieces of jewelry that are exactly the same. Minor variances in the shape and sizing (+/-0.5mm) are considered normal for hand carved body jewelry. We do our best to match two pieces that are most alike when you purchase a pair of plugs, tunnels or earrings. Organic body jewelry should not be used for initial piercing jewelry or freshly stretched piercings.