Problems with jewelry received...
We hate to hear that we've made a mistake, but *it happens. If we did send the wrong item, we'll do our best to fix things ASAP. When customers claim we've made a mistake, we'll ask for a simple phone pic. This is not an assault on your personal integrity. We need to verify what you received before processing any claim.
We sent the wrong size?
Please center the item on top of our measurement card. Don't waste your time lining it up with the rulers or anything. Just shoot from directly above and make sure it's in focus.
We sent the wrong item?
You received broken jewelry?
Please don't send a photo like this and claim it arrived broken. Broken jewelry must be reported within seven days of delivery and remain in the heat sealed bag. We have to assume that breakage occurred after delivery if jewelry in not sealed in the original packaging.