Returns & Exchanges
Return & Exchange Policy
Please click here to create a return or exchange ticket for any reason.
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. Broken or missing jewelry must be reported within seven days of delivery. We have to assume that breakage occurred after delivery if jewelry in not heat sealed in the original packaging. Items can be exchanged or returned for refund within thirty days of delivery confirmation, but only if the original heat-sealed bags remain unopened. We do not allow returns for custom anodized titanium jewelry or specially marked clearance items. Original shipping charges will not be reimbursed, but replacements for any defective or broken merchandise are always shipped free. Refunds are issued to the original payment account and usually takes a few days for the credit to post.
Do not send jewelry in a plain envelope...
It will often arrive damaged if it gets here at all. The image above is an envelope we received not too long ago. We do not accept damaged jewelry or liability for any loss due to insufficient packaging. Recycling the original packing materials is a cheap and green solution.