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I ordered a pair of 19 mm plugs. I thought one of my earlobes might be smaller than the other because I had trouble putting one on. Now i realize one plug is slightly larger than the other. The wearable size is actually +-18mm (19mm is the measurement of the outside). But since they are not the same depth, it means i have to force one plug in (and slightly stretch my ear). Ill have to be careful not to put the smaller plug in the bigger hole because there is a higher risk of losing it. A little bit disappointing, but at least they look great...
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Please take a good look at your jewelry and make sure it meets up with your expectations before opening the bag. Everything is guaranteed to arrive undamaged and free of manufacturer defects. Items can be exchanged or returned for a full store credit within thirty days of delivery confirmation, but only if the original packaging remains sealed. Original shipping charges will not be reimbursed, but replacements for any defective, broken or mistaken merchandise are always shipped free.
Please contact us with any questions before sending jewelry back. We recommend that you recycle the original packaging when sending jewelry back to us. Returns will not be accepted if they arrive damaged and lack appropriate packaging. Mailing the jewelry in a regular envelope is almost guaranteed to result in damage or total loss when it's run through post office sorting machines.
Send returns to:
Tulsa Body Jewelry
1746 S Harvard Ave
Tulsa OK 74112-6826