Penga Plugs by Urban Star Organics
- Click here to register a new return or exchange.
- If you registered a return or exchange before 10/28/21, please click here to access the old system.
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. Broken or missing jewelry must be reported within seven days of delivery. We have to assume that breakage occurred after delivery if jewelry in not heat sealed in the original packaging. Items can be exchanged or returned for refund within thirty days of delivery confirmation, but only if the original heat-sealed bags remain unopened. We do not allow returns for custom anodized titanium jewelry or specially marked clearance items. Original shipping charges will not be reimbursed, but replacements for any defective or broken merchandise are always shipped free. Refunds are issued to the original payment account and usually takes a few days for the credit to post.
Subtotal is the price after discounts are applied. Please note that FedEx cannot deliver to P.O.Boxes. All shipping options include tracking.
|Order Subtotal||USPS 1st Class||USPS Priority||FedEx 2Day|
|up to $24.99||$3.99||$8.98||
|$25.00 to $59.99||FREE||$4.99||
Estimates are based on orders placed before noon CST. Business days exclude Saturdays, Sundays and other federal holidays. Orders addressed to rural destinations or remote regions of the United States (Alaska, Hawaii) should expect longer transit times.
|Delivery Service||Processing Time||Transit Time|
|USPS 1st Class||2-3 business days||Estimated 2-5 business days|
|USPS Priority||1-2 business days||Estimated 1-3 business days|
|FedEx 2Day||1-2 business days||Guaranteed 2 business days|
We do not ship to destinations outside of the United States.
Tracking Your Order
When your order is packaged and shipping label printed, you’ll be sent an automated email that contains a tracking number. You can track your package online at USPS.
Please check the shipping address when confirming your order. Our shipping labels automatically print the address exactly as you've entered it. Sometimes our postage system will flag obvious problems, but you are ultimately responsible for providing an accurate address that conforms to USPS standards. If your package is undeliverable because of an error or omission, you'll be charged for shipping it a second time. Returned orders that qualified for free shipping but are cancelled will have the original shipping charge deducted from the refund due.