Smokey Quartz Tunnels by Diablo Organics
Was very happy with order
I ordered "Smoky quartz ear tunnels by Diablo Organics"
They are advertised as double flare but the back flare is smaller, too small in fact and they constantly fall out, this is poor craftsmanship and I had no way of knowing they were too small until wearing them.
What is worse is the staff refuse to exchange or refund the purchase because they were opened.
Very bad customer service that does not take accountability of poor craftsmanship of their products, I would avoid this company.
I ordered a pair of the Smokey quartz tunnels, but a pair of Smokey quartz plugs were delivered. I did not do an exchange because the plastic bags were opened, due to them being a gift.
Love the smokey quartz tunnels, they look amazing
- Click here to register a new return or exchange.
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Before opening the bags, please take a good look at your jewelry and make sure it meets up with your expectations. All jewelry is guaranteed to be delivered undamaged and free of manufacturer defects. Broken or missing jewelry must be reported within seven days of delivery. We have to assume that breakage occurred after delivery if jewelry in not heat sealed in the original packaging. Items can be exchanged or returned for refund within thirty days of delivery confirmation, but only if the original heat-sealed bags remain unopened. We do not allow returns for custom anodized titanium jewelry or specially marked clearance items. Original shipping charges will not be reimbursed, but replacements for any defective or broken merchandise are always shipped free. Refunds are issued to the original payment account and usually takes a few days for the credit to post.
Subtotal is the price after discounts are applied. Please note that FedEx cannot deliver to P.O.Boxes. All shipping options include tracking.
|Order Subtotal||USPS Ground
|USPS Priority||FedEx 2Day|
|up to $24.99||$3.99||$8.98||$12.98|
|$25.00 to $59.99||FREE||$4.99||$8.99|
Estimates are based on orders placed before noon CST. Business days exclude Saturdays, Sundays and other federal holidays. Orders addressed to rural destinations or remote regions of the United States (Alaska, Hawaii) should expect longer transit times.
|Delivery Service||Processing Time||Transit Time|
|USPS Ground Advantage||2-3 business days||Estimated 2-5 business days|
|USPS Priority||1-2 business days||Estimated 1-3 business days|
|FedEx 2Day||1 business day||Estimated 1-2 business days|
We do not ship to destinations outside of the United States.