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I purchased this with the intention of pairing it with a cubic zirconia ball, also from Tulsa body jewelry. When they arrived, i found the two pieces were incompatible. This could not be discovered until I opened the jewelry and tried to put them together. When I emailed Tulsa body jewelry, they said it was "buyer beware", and that I should have read that this piece was 'externally threaded', and since I had opened the jewelry and they wouldn't be able to resell it, i had to keep it with no return options. They also do not sell compatible jewelry for ball I purchased.
I wasn't aware 'externally threaded' was even an option. I've had my piercing for 10 years and have never seen anything like this. When I googled it, apparently, it's an older style of jewelry which is cheaper to make, but has been generally discontinued as it's less hygienic and can irritate piercings. I will never buy anything from this company again, terrible quality and bad business practices.
All jewelry is individually packaged in clear heat sealed bags that allow for a good visual inspection of size and color. Please take a good look at your jewelry and make sure it meets up with your expectations before opening the bag. Everything is guaranteed to arrive undamaged and free of manufacturer defects. Items can be exchanged or returned for a full store credit within thirty days of delivery confirmation, but only if the original packaging remains sealed. Original shipping charges will not be reimbursed, but replacements for any defective, broken or mistaken merchandise are always shipped free.
Click here to create a return or exchange ticket. Please contact us with any questions before sending jewelry back. We recommend that you recycle the original packaging when sending jewelry back to us. Returns will not be accepted if they arrive damaged or lack appropriate packaging. Mailing the jewelry in a regular envelope is almost guaranteed to result in damage or total loss when it's run through post office sorting machines. RETURNS THAT ARE SENT IN A REGULAR ENVELOPE WILL BE REJECTED.
Send returns to:
Tulsa Body Jewelry
1746 S Harvard Ave
Tulsa OK 74112-6826